❓ Frequently Asked Questions
1. What kind of guarantee is provided?
We guarantee all products for at least 2 years. Defective products will be replaced free of charge after confirmation of quality issues.
2. What kind of wear and tear should I watch for?
Check valves and seams periodically using a soap and water mixture to ensure no leaks. Also, watch for any breakdown of material or stains that may require cleaning.
3. How should I store the product?
Store in a dry place away from direct sunlight or extreme cold. Ensure the product is completely dry before packing to prevent mold and mildew.
4. How long does the product take to inflate?
With a hand pump, it takes 4-8 minutes. A high-quality electric pump can take 30 seconds to 1 minute (targeting 15PSI).
5. What should I notice during the first use?
Check for transport damage upon arrival. It is recommended to inflate to 80% and let it sit for 8 hours before full use to extend service life.
6. How to handle winter temperature usage?
In low temperatures, PVC material can become brittle. Place the product indoors for more than 24 hours before re-inflating to prevent rupture at creases.